RETURNS POLICY

If you have changed your mind about keeping your purchase receive a refund for the vast majority of products.

Please contact us within 14 days of receiving your order and return the item provided it is not exempted by this policy. Please note you are responsible for covering the cost of delivery when returning the item.

Notify us of a refund by e-mailing us at info@glamarazzi.co.uk.

 

Can I return a piece of jewellery?

To return an item it must be unused, undamaged and within its original packaging. Glamarazzi offers a free returns policy within 14 days of receiving your order, however this does not apply to certain items of excluded jewellery, which are outlined below. Please be aware that the goods need to be sent back to the Boutique of origin within 14 days and meet the requirements detailed below to be eligible for a refund.

Return items will be checked by the Boutique to confirm that they have been returned unworn and in the same condition as they were sent. Following this, your payment will be refunded back to your original payment method.

Which products are excluded from the refund policy?

The following items are excluded from our refund policy and cannot be returned:

  1. Personalised items, bespoke items, customised items and items that have been made to order.
  2. Earrings, for safety and hygiene reasons.
  3. Items that have had their security tag removed.
  4. Items that have been worn or are not in the same condition as when they were shipped.

How do I know if I can return a product?
All designers are bound by the terms and conditions of glamarazzi.co.uk which stipulate that returns within 14 days must be refunded if they comply with this policy.

What if the jewellery was broken or faulty?
In the rare situation where your order is received broken or faulty, please contact us and we will look to get a replacement shipped to you as quickly as possible. You will need to send back the original piece; if the faulty item is not received, you may be invoiced for the replacement.

 

DETAILED REFUND POLICY

  1. Your returned item must arrive at the boutique no later than 14 days after you receive the order.
    After this time we cannot guarantee that the boutique will accept the order for refund;
  2. Once returned and the item has been checked in accordance with this policy, then the vendor will issue a refund.
  3. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties.
  4. Once your return has been received by the boutique and it complies with our returns policy, the designer will refund you by your original payment method;
  5. We strongly advise all customers to check orders thoroughly upon delivery before removing any attached security tags and before disposing of any original packaging;
  6. Items must be returned unworn, undamaged and unused with original tags attached.
    If an item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded;
  7. We recommend that you return items in their original packaging to ensure the necessary protection when in transit;
  8. Returned items will be refunded including the cost of basic shipping only;
  9. We do not accept returns for earrings of any type, nor for any bespoke/commissioned jewellery or made to order pieces.